Insurance Navy Company Review

Last updated on: March 26, 2025
Under: Insurance Reviews

Key Points

Research suggests Insurance Navy is an insurance broker founded in 2005, specializing in non-standard auto insurance for high-risk drivers.
It seems likely that they operate in states like Illinois, Indiana, and California, offering services such as SR-22, home owners, and renters insurance.
The evidence leans toward mixed customer reviews, with some praising affordability and others noting service issues.

Overview

Insurance Navy is a company that helps customers find affordable insurance, particularly for those considered high-risk. They don’t underwrite policies themselves but connect you with insurers for the best rates.

Services

They focus on auto insurance for high-risk drivers, including SR-22 insurance for those with violations. They also offer home owners and renters insurance, plus roadside assistance.

Operations

Based in Palos Hills, Illinois, they have over 35 store fronts and serve multiple states. You can contact them via phone at 888-949-6289 or online at their website.

Unexpected Detail

An interesting aspect is their mobile app, available for Android and iPhone, which lets you manage policies and payments on the go—a feature not commonly highlighted in insurance brokers.

Comprehensive Survey Note on Insurance Navy

This detailed survey note explores Insurance Navy, an insurance broker specializing in non-standard auto insurance, as of March 26, 2025. It aims to provide a thorough understanding for customers and researchers, covering the company’s history, services, operations, customer feedback, and additional details, ensuring a complete resource for those seeking insurance solutions.

Understanding Insurance Navy

Insurance Navy is an insurance broker, not an insurer, meaning it connects customers with various insurance companies to find the best coverage at competitive rates. Founded in 2005, the company is headquartered in Palos Hills, Illinois, and has grown to serve customers nationwide through over 35 store fronts, a call center, and an online platform. Research suggests it specializes in non-standard auto insurance, catering to high-risk drivers, such as those with poor credit, prior accidents, or DUI convictions, who often face challenges securing coverage from standard insurers.

The company’s mission is to educate and assist customers with their insurance needs, providing options regardless of risk level. It partners with trusted insurers like Progressive Corporation, Direct Auto Insurance, The Hartford, and Next Insurance to offer policies that meet state minimums and beyond. This broker model is particularly valuable in urban areas where high-risk drivers are common, ensuring accessibility to essential coverage.

Company History and Background

Insurance Navy was established in 2005, with a focus on making insurance affordable and accessible. The CEO, Fadi Sneineh, leads the company, which has expanded from its Illinois base to include operations in Indiana, Wisconsin, Texas, California, Georgia, Nevada, Ohio, Pennsylvania, and Tennessee. This growth reflects its commitment to serving diverse populations, with multi-lingual staff (English, Spanish, Arabic, Polish) sensitive to various cultures and ethnicities, a detail that might appeal to customers in multicultural cities.

The company’s history is rooted in addressing the needs of drivers who struggle with standard insurance, offering a lifeline for those facing license suspensions or high premiums. Its longevity, now over two decades, suggests resilience in a competitive market, though specific milestones beyond founding are less documented online.

Services Offered

Insurance Navy’s primary service is non-standard auto insurance, designed for high-risk drivers. This includes liability coverage meeting each state’s minimum limits, such as $25,000 per person for bodily injury in Illinois. They also specialize in SR-22 insurance, a certificate of financial responsibility required for drivers with certain violations, such as DUI, to reinstate their licenses. This is particularly relevant in states like Illinois, where SR-22 is often mandated for three years.

Beyond auto insurance, they offer:

Home Owners Insurance: Coverage for property and belongings, protecting against damages like fire or theft.
Renters Insurance: Coverage for personal property for those renting homes or apartments.
Roadside Assistance: Services for vehicle breakdowns, including towing and flat tire changes.

An unexpected detail is their mobile app, available for Android and iPhone, allowing customers to manage policies, get quotes, make payments, and file claims on the go. This feature enhances convenience, especially for busy urban dwellers, and is accessible at their website.

Operating Areas and Accessibility

Insurance Navy operates in multiple states, with physical locations in Illinois, Indiana, Wisconsin, Texas, California, Georgia, Nevada, Ohio, Pennsylvania, and Tennessee. Customers can visit store fronts for in-person assistance, call the call center at 888-949-6289, or use the online platform for quotes and policy management. The company’s website, Insurance Navy, lists specific locations, making it easy to find a nearby office.

This multi-channel approach ensures accessibility, with offices open seven days a week and flexible payment options through the app, catering to customers’ financial situations. For example, customers can choose payment timing and methods, a flexibility that might surprise those used to rigid insurance processes.

Customer Reviews and Reputation

Customer feedback for Insurance Navy is mixed, reflecting the complexity of serving high-risk clients. Positive reviews, found on their website, highlight affordability, with some customers saving up to $875 annually, and praise for bilingual agents providing attentive service. On third-party platforms like WalletHub and Glassdoor, some employees appreciate the workplace, noting good management and benefits, as seen on Indeed reviews.

However, negative reviews mention shady business practices, poor pay for employees (below minimum wage in some cases), and customer service issues, with one WalletHub review calling it “very shady.” Birdeye shows a 4.6-star rating from 577 reviews, but specific complaints include lapsed policies despite payments, indicating potential operational challenges. This controversy underscores the need for customers to research thoroughly, especially given the high-stakes nature of insurance for high-risk drivers.

Contact Information and Additional Details

For customer support, Insurance Navy can be reached at:

Phone: 888-949-6289
Email: [email protected]
Website: Insurance Navy
Mobile App: Available for download on Android and iPhone, offering policy management features.

The company’s CEO, Fadi Sneineh, leads operations, and it employs over 70 staff, with some long-term employees suggesting a stable work environment for some. However, no notable awards or recognitions were found online, which might be an area for future growth.

Frequently Asked Questions

To address common queries, here’s a table summarizing key FAQs:

Question	Answer
What is non-standard auto insurance?	Insurance for high-risk drivers, like those with DUIs, offered by Insurance Navy.
Do they offer SR-22 insurance?	Yes, they specialize in SR-22 for drivers needing license reinstatement.
Can I manage my policy online?	Yes, through their mobile app or website, including payments and quotes.
What states do they operate in?	Illinois, Indiana, Wisconsin, Texas, California, Georgia, Nevada, Ohio, Pennsylvania, Tennessee.

These answers provide clarity, ensuring customers understand their options and accessibility.

Conclusion and Recommendations

Insurance Navy is a vital resource for high-risk drivers seeking affordable auto insurance, with additional offerings in home, renters, and roadside assistance. Its broker model, multi-state presence, and mobile app enhance accessibility, but mixed reviews suggest caution. Customers should compare quotes, review feedback on platforms like Birdeye, and ensure continuous coverage to avoid lapses. For further reading, explore their about us page or customer reviews on Indeed, ensuring informed decisions in the complex world of insurance.

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